Privacy Policy – ZENTLY

Last updated: 19 March 2026

This Privacy Policy describes how ZENTLY (“we”, “our”, or “us”) collects, uses, and protects your personal data when you use our website and services (the “Services”).

We process your personal data in accordance with the EU General Data Protection Regulation (GDPR) and applicable Danish data protection laws.

1. Information we collect

Information you provide

We collect personal data when you:

• Use our Services

• Contact us

• Subscribe to updates or newsletters

• Make a purchase

• Create an account

This may include:

• Name

• Email address

• Phone number

• Shipping and billing address

• Account details

• Order and transaction history

• Any information you provide in communications

You are not required to provide personal data, but some features may not be available without it.

Information collected automatically

When you use our Services, we may collect:

• IP address

• Browser type and settings

• Device information

• Usage data (pages visited, interactions, time spent)

• General location (based on IP address)

Cookies and tracking technologies

We use cookies and similar technologies to:

• Ensure the website functions properly

• Understand user behavior

• Improve our Services

• Provide marketing (only with your consent where required)

You can manage or withdraw your cookie consent at any time through our cookie settings.

Information from third parties

We may receive personal data from service providers (e.g. payment processors, analytics providers) in connection with providing our Services.

2. How we use your personal data

We use your personal data to:

• Provide and deliver our Services

• Process orders and payments

• Communicate with you

• Provide customer support

• Improve and develop our Services

• Prevent fraud and ensure security

• Send marketing (only with your consent)

• Comply with legal obligations

We may also use anonymized or aggregated data for analytics and business purposes.

3. Legal basis for processing (GDPR)

We process your personal data based on:

• Contract – to fulfill orders and provide Services

• Legal obligation – e.g. accounting and tax laws

• Legitimate interests – improving services, fraud prevention, security

• Consent – for marketing and non-essential cookies

You can withdraw your consent at any time.

4. Sharing your data

We only share personal data when necessary, including with:

• Payment providers

• Shipping and logistics partners

• E-commerce and hosting providers (e.g. Fourthwall)

• Analytics and marketing providers

All third parties are required to comply with GDPR and protect your data.

We do not sell your personal data.

5. International data transfers

Some of our service providers may process data outside the EU/EEA.

When this happens, we ensure appropriate safeguards, such as:

• EU Standard Contractual Clauses (SCCs)

• Data protection agreements

6. Your rights

Under GDPR, you have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion of your data

• Restrict processing

• Object to processing

• Data portability

• Withdraw consent at any time

You also have the right to lodge a complaint with the Danish Data Protection Authority:

Datatilsynet (Denmark)

7. Data retention

We only retain your data as long as necessary:

• Order and financial data: up to 5 years (Danish legal requirement)

• Customer service data: as needed

• Marketing data: until you withdraw consent

8. Security

We implement appropriate technical and organizational measures to protect your personal data. However, no system is completely secure.

9. Children

Our Services are not intended for individuals under 13. We do not knowingly collect personal data from children.

10. Third-party services

Our Services may contain links to third-party websites or services. We are not responsible for their privacy practices.

11. Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

12. Contact

If you have questions or want to exercise your rights, contact us:

Email: zently-shop@support.fourthwall.com