Returns & FAQ

We want you to love your Zently products, and we stand behind our quality. Since all items are made to order, please read our policy carefully.

Quality Issues & Replacements

If your order arrives with a print error or visible quality issue, please contact us within 30 days of receiving your product. To help us resolve your issue quickly, include clear photos of the problem on a flat, well-lit surface along with your order number.

We do not offer refunds, but we will happily replace your item free of charge if a verified quality issue is found. Please email your photos and details to zentlybuisness@outlook.com.

Cancellations

Because products are made to order, you can only cancel or modify your order before it goes into production. Send a email to zentlybuisness@outlook.com.

Donations & Tips

Donations and tips are non-refundable and non-cancellable. Once completed, these transactions cannot be reversed or refunded.

Membership Subscriptions

You may cancel your membership at any time via your Billing page. Cancellations will take effect after the current subscription period ends. There are no refunds for active subscription periods.

Payment Methods

We accept credit/debit cards, PayPal, Google Pay, Apple Pay, and depending on your location, Klarna/AfterPay and other local payment methods.

International Orders

International orders may be subject to import taxes, customs duties, or fees, which vary by country. These charges are the responsibility of the customer. Please check with your local customs office for details.

Merchant of Record

Zently is the Merchant of Record for all transactions. We handle all order inquiries, cancellations, and quality concerns directly.

For any questions or to report an issue, contact us at:
zentlybuisness@outlook.com