Terms of service

Terms of Service – ZENTLY

Last updated: 19 March 2026

Welcome to ZENTLY (“we”, “our”, or “us”). These Terms of Service (“Terms”) govern your use of our website https://zently-shop.fourthwall.com and any related services (the “Service”).

By accessing or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms.

1. Overview of Services

We provide an online platform where you can purchase products, including physical merchandise and digital offerings (“Products”), as well as memberships (“Memberships”).

All purchases are made directly with ZENTLY. While we use third-party providers such as Fourthwall to operate the platform, they are not a party to your purchase agreement.

2. Eligibility

You must be at least 13 years old to use this Service.

By using the Service, you confirm that:

  • You meet this age requirement

  • You are legally capable of entering into binding agreements

  • You comply with all applicable laws

3. Accounts

To access certain features, you may need to create an account.

You agree to:

  • Provide accurate and up-to-date information

  • Keep your login details secure

  • Be responsible for all activity under your account

If you believe your account has been compromised, contact us at:
zently-shop@support.fourthwall.com

4. Pricing and Payments

All prices are shown in the applicable local currency (e.g. DKK or EUR) and include VAT where required by law.

We reserve the right to change pricing at any time.

By placing an order, you authorize us and our payment providers to charge your selected payment method.

5. Orders and Contracts

When you place an order, you will receive a confirmation email. This confirms that we have received your order.

A binding contract is formed once your order is accepted and processed.

We reserve the right to cancel or refuse orders in cases such as:

  • Pricing errors

  • Suspected fraud

  • Product availability issues

6. Shipping and Delivery

Products are shipped to the address you provide at checkout.

Delivery times are estimates and may vary.

For international orders, you may be responsible for customs duties or import taxes.

7. Returns, Refunds, and Complaints

Your rights depend on your location:

EU Customers:

  • 14-day right of withdrawal (unless exceptions apply)

  • 2-year legal complaint right under Danish law

Non-EU Customers:

  • No returns unless items are defective or incorrect

Full details are available in our Returns Policy.

8. Memberships

Memberships may include recurring payments.

By purchasing a Membership, you agree that:

  • Payments will renew automatically

  • You can cancel at any time before the next billing cycle

  • No refunds are provided for active billing periods

9. Intellectual Property

All content on the Service, including designs, logos, graphics, and products, is owned by ZENTLY or its licensors.

You may not copy, reproduce, or use any content without permission.

10. Prohibited Use

You agree not to:

  • Use the Service for illegal purposes

  • Violate any laws or regulations

  • Interfere with the website or its security

  • Attempt fraud or misuse the Service

  • Access accounts without authorization

11. Limitation of Liability

To the extent permitted by law, ZENTLY is not liable for:

  • Indirect or consequential damages

  • Loss of data, profit, or business

  • Delays or interruptions in the Service

Nothing in these Terms limits your statutory rights under EU consumer law.

12. Disclaimer

The Service and all Products are provided “as is” and “as available”.

We do not guarantee that the Service will be uninterrupted or error-free.

13. Termination

We may suspend or terminate your access to the Service at any time if you violate these Terms.

You may stop using the Service at any time.

14. Changes to Terms

We may update these Terms at any time. The latest version will always be available on our website.

Continued use of the Service means you accept the updated Terms.

15. Governing Law

These Terms are governed by the laws of Denmark.

Any disputes shall be subject to the jurisdiction of the Danish courts.

16. Consumer Rights

If you are a consumer in the EU, you have additional rights under applicable consumer protection laws.

You may also submit complaints to:

The Danish Competition and Consumer Authority
or
The EU Online Dispute Resolution platform (ODR)

17. Contact

If you have any questions regarding these Terms, contact us:

zently-shop@support.fourthwall.com